This agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product/services ("Product/Products") listed below that the BUYER (Consumer), including transactions made via the application on their mobile device or on the website, wishes to purchase from the SELLER's website, www.louren.com.tr ("WEBSITE"). The BUYER's payment for the ordered Product(s) and associated costs are collected through the chosen payment method after the BUYER approves this Agreement on the WEBSITE.
Every customer who becomes a member of our website and makes purchases is deemed to have read and accepted, without the need for any further notification, all articles of the sales agreement specified below, which are prepared by us.
Article 1: PARTIES
This contract is based on the address and contact information of anyone who orders from the Louren Textile IND. TRADE. INC. and as a customer through the shopping site www.louren.com.tr.
Article 2: SUBJECT MATTER OF THE CONTRACT AND PRODUCT DETAILS
The type, quantity, unit price, payment method, and all information at the time of the order completion constitute the information of the goods/products.
Article 3: GENERAL PROVISIONS
3.1. The Buyer acknowledges and declares that they have read all the preliminary information regarding the main qualities of the product or products subject to the contract, the sales price, payment method, and delivery, and provides the necessary approval in the electronic environment.
3.2. The product or products subject to the contract shall be delivered to the Buyer or the person/entity at the address indicated by the Buyer within the period specified in the preliminary information, depending on the distance of the Buyer's place of residence, not exceeding the legal 30-day period. This period can be extended for an additional 7 days upon notification to the buyer.
3.3. If the product is to be delivered to a person/entity other than the Buyer, the Seller shall not be liable for the refusal of the recipient to accept the delivery.
3.4. In the event of no one available to receive the ordered product at the address provided by the Buyer, it is the Buyer's responsibility to contact the shipping company to track the shipment.
3.5. Any damages arising from the Buyer's delayed receipt of the Product, the Product remaining at the courier's premises, and/or the expenses incurred due to the return of the package to the SELLER are the responsibility of the Buyer.
3.6. The BUYER is obligated to inspect the Product upon delivery and is responsible for refusing the Product and documenting this situation with the shipping company representative in case of any problem caused by the courier. Otherwise, the SELLER will not accept responsibility. The SELLER shall not be liable for damages resulting from the failure of the BUYER to receive the Product and any losses during the time it remains with the courier.
3.7. Unless expressly stated otherwise, delivery expenses (such as shipping fees, etc.) shall be borne by the Buyer. The Seller's discretion not to reflect all or part of the said delivery expenses to the Buyer does not constitute a universally applicable rule.
3.8. Unless otherwise specified in writing by the SELLER, the Buyer must have fully paid the price of the Product before receiving it. In cash sales, if the full price of the Product is not paid to the SELLER before delivery, or in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and refuse to deliver the Product.
3.9. The SELLER is responsible for delivering the product, subject to the contract, in sound, complete condition, meeting the specified characteristics in the order, along with any warranty certificates and user manuals if available.
3.10. In the event that the Buyer's credit card is unlawfully or wrongfully used by unauthorized individuals not due to the Buyer's fault, resulting in the bank or financial institution not paying the product price to the SELLER, provided that the product has been delivered to the Buyer, the product must be returned to the SELLER within 3 days. In this case, the shipping costs shall be borne by the Buyer.
3.11. If due to force majeure or any other reason preventing the delivery, the SELLER cannot deliver the product within the specified period, they are obliged to inform the Buyer accordingly. In such a case, the BUYER may exercise one of the following rights: cancel the order, replace the product with a similar one if available, and/or postpone the delivery until the impediment is removed.
3.12. In the event of the Buyer canceling the order, the amount paid shall be reimbursed within 10 days. In credit card payments, the refund process is made to the BUYER's credit card, and the product amount is refunded to the respective bank in the same period after the cancellation of the order by the BUYER. The Buyer acknowledges that any delays in the reflection of the amount into their accounts are solely related to the bank transaction process, and the SELLER shall not be held liable for any possible delays.
3.13. If the SELLER realizes that they cannot supply the Product under the contract, they may provide another item/service of equal quality and price within three (3) days after learning about this situation, provided that they inform the Buyer in a clear manner and obtain their written/oral approval. The BUYER is free to give or withhold approval, and in case of refusal, the provisions related to order cancellation (Termination of the Contract) are applied according to contractual and legal regulations.
3.14. All disputes arising from this Agreement and/or its implementation will be resolved based on the Seller's records. The parties' rights arising from relevant mandatory legal regulations are valid and reserved.
Article 4: RIGHT OF WITHDRAWAL
4.1. The BUYER has the right of withdrawal within (7) days from the delivery of the product to themselves or the designated person/organization at the specified address. To exercise the right of withdrawal, it is necessary to notify the SELLER via fax, email, or telephone within this period and the product must not have been used in accordance with the relevant provisions. If the right of withdrawal is exercised, it is mandatory to return the original invoice and the cargo delivery receipt indicating that the product delivered to the third party or the Buyer has been sent to the SELLER.
Within 10 days following the receipt of these documents, the product price shall be refunded to the Buyer. If the original invoice is not sent, VAT and other legal obligations cannot be refunded.
4.2. The shipping cost of the returned product due to the right of withdrawal shall be covered by the SELLER. Products that, by nature, cannot be returned are not eligible for the right of withdrawal. It is essential that the product's packaging is unopened, undamaged, and unused.
Article 5: LEGAL RECOURSE OF THE BUYER
In case of disputes arising from this Agreement, within the monetary limits announced annually by law, District and Provincial Consumer Arbitration Committees shall have jurisdiction. In cases exceeding these limits, Consumer Courts shall be competent. In this context, the BUYER may apply to Arbitration Committees and Consumer Courts in their place of residence or, if preferred, in the SELLER's place of residence.
The BUYER acknowledges and declares that they have read all the terms and explanations written in this Agreement and the integral part forming the pre-information of the order-contract (on the INTERNET Site), and has prior knowledge of all aspects specified in this Agreement, including the fundamental characteristics of the Product(s), the sales price, payment method, delivery conditions, information about the SELLER and the sold Product, the right of withdrawal, personal information, electronic communication, and reward points conditions. The BUYER further acknowledges that they have seen all these aspects in electronic form on the INTERNET Site and, by providing electronic confirmation-approval-acceptance-permission for these terms and conditions when placing the order, accepts the provisions of this Agreement.